When you execute Rapise tests via Rapise Launcher - test reports and logs are automatically uploaded to Spira. But verbose level is always set to Level 1 by Rapise Launcher. If you need more detailed log set verbose to 2 or 3 in test case properties.
Sometimes when you are using Rapise, you see an error on the screen, or something doesn't work as expected. In that case, our support team will need a copy of the log file that is likely to contain the error message. This article explains how to get that log file.
This article describes how to export server Event Logs when requested by support.