Skip Navigation LinksHome Page > Forums > SpiraTeam Forums > SpiraTeam Issues & Questi... > Capturing Incident status...

Capturing Incident status on email notifications using custom template

Thursday, August 13, 2015
Avatar
Previous configuration for email notifications included the Status of the Incident within the body of the email.  The template was since updated to custom email notification and the status no longer displays.  I have tried out all of the available tokens and cannot find one that displays Status.  Is this a known issue or perhaps there is an error occurring? 
(To Reply to this thread you first need to Sign-In )
3 Replies
Sunday, August 16, 2015
Avatar
inflectra.jimx
 re: MMitchell Thursday, August 13, 2015
Hi Meg

This is not an issue that we are aware of.

Could you please log  a help desk desk ticket and include a screenshot or HTML version of the current notification template that you are using? Also please include the version of SpiraTeam that you are using.

Thanks
Jim
Tuesday, August 18, 2015
Avatar
re: inflectra.jimx Sunday, August 16, 2015
Thanks Jim. A ticket has been submitted with the requested information. 
Tuesday, August 18, 2015
Avatar
re: MMitchell Thursday, August 13, 2015
Follow-up for forum readers:

The correct token is ${IncidentStatus}. For some reason, it does not appear in the list of available tokens, but it works.

Spira Helps You Deliver Quality Software, Faster and With Lower Risk

And if you have any questions, please email or call us at +1 (202) 558-6885

 
Statistics
  • Started: Thursday, August 13, 2015
  • Last Reply: Tuesday, August 18, 2015
  • Replies: 3
  • Views: 1600
Tel: 1-866-572-5878 | Help Desk | Legal Notices | Privacy Policy
Powered by KronoDesk v4.0.1 help desk software | © Copyright 2006-2024 | Licensed to Inflectra Corporation.