| Skill Description | Yes/No |
| Can describe the three main areas of KronoDesk | |
| Can navigate successfully through the different section of the application | |
| Can access the Administration section and understands where to find the different options | |
| Can name all of the artifacts used in the system and their relationships | |
| Can access the online help and understand how to navigate between the help topics | |
| Dashboards | |
| Can view the system as an anoymous user and explain what information is shown on the homepage | |
| Can login to the system as a customer and explain what's displayed on the customer homepage | |
| Can login to the system as an employee and explain what's displayed on the employee homepage | |
| Can switch between the employee and customer view whilst logged-in as an employee | |
| Help Desk | |
| Can access the ticket list page and knows how to filter and search | |
| Can switch between the different help desk views (My Assigned, Unassigned and All Open) | |
| Can click on a specific help desk ticket and describe the standard fields and what they are for | |
| Support Forums | |
| Can describe what a category, forum, thread and message are | |
| Can navigate to the category and forum pages | |
| Can navigate to the thread page and display all the messages | |
| Knowledge Base | |
| Can describe what a category and article are | |
| Can navigate to the list of categories and browse to an article | |
| Can search using the keyword search to find an article | |
| Reporting | |
| Can access the reporting dashboard and explain what the graphs are | |
| User Profile | |
| Can access the screen to view the user's profile | |
| Can change the user's name and other information | |
| Can change the user's avatar image | |
| Can change the user's password | |