Sychronization issue

1) New incidents and issues logged in either system will be initially replicated to the other system so that both systems have a copy of the issue/incident linked together. However from that point onwards, the synchronization works solely from JIRA > SpiraTest. This is because if updates were synchronized in both systems it could result in contradictory changes being made that would collide. Therefore if you are using JIRA as your principal bug tracking system, changes to the issue need to be made in JIRA.

2) If you click Force Resync do the new items in SpiraTest get synched over to JIRA. If not, can you look in the Windows Event Log and reply back with the error message that is logged. That way we can determine why the item is not being exported from SpiraTest > JIRA.

 Here is the Event Viewer log:

Log Name:      Application
Source:        SpiraTest Data Sync Service
Date:          9/12/2011 3:48:53 PM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      testmanager.toplayer.com
Description:
Error Adding SpiraTest Incident to JIRA: com.atlassian.jira.rpc.exception.RemoteValidationException: {customfield_10408=How Found is required.} : []
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Inflectra.SpiraTest.PlugIns.Jira4DataSync.JiraSoapService.JiraSoapServiceService.createIssue(String in0, RemoteIssue in1)
   at Inflectra.SpiraTest.PlugIns.Jira4DataSync.DataSync.Execute(Nullable`1 lastSyncDate, DateTime serverDateTime)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="SpiraTest Data Sync Service" />
    <EventID Qualifiers="0">0</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-09-12T19:48:53.000Z" />
    <EventRecordID>4251</EventRecordID>
    <Channel>Application</Channel>
    <Computer>testmanager.toplayer.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Error Adding SpiraTest Incident to JIRA: com.atlassian.jira.rpc.exception.RemoteValidationException: {customfield_10408=How Found is required.} : []
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
   at Inflectra.SpiraTest.PlugIns.Jira4DataSync.JiraSoapService.JiraSoapServiceService.createIssue(String in0, RemoteIssue in1)
   at Inflectra.SpiraTest.PlugIns.Jira4DataSync.DataSync.Execute(Nullable`1 lastSyncDate, DateTime serverDateTime)</Data>
  </EventData>
</Event>

Did that fix the issue for you? You can use the SpiraTest incident workflow to force an equivalent custom property to be mandatory in SpiraTest.