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Keep tickets in JIRA unassigned

Thursday, October 10, 2013

jovdmeer

We've got JIRA 6.0.5 set up with tickets being unassigned by default. Once someone starts work on an issue, they assign the ticket to themselves. However, tickets synced from SpiraTest always get assigned to someone on creation. As far as I've been able to test, if you don't assign an owner in SpiraTest (equivalent to keeping it unassigned), the sync service just assigns it to the reporter both in JIRA and SpiraTest as soon as the incident/ticket gets synced/created in JIRA. The Owner in SpiraTest is not required, just as the Assignee in JIRA isn't either.

Does anyone know of a way to keep synced tickets/incidents unassigned while syncing?

2 Replies

Thursday, October 10, 2013

inflectra.david

re: jovdmeer Thursday, October 10, 2013

Please can you log a support ticket and let us know which version of the JIRA data-sync you are using?

Thanks

Adam

Friday, October 11, 2013

jovdmeer

re: inflectra.david Thursday, October 10, 2013

I believe it's an old version, but an update of that plug-in is planned for this weekend, so if the issue still exists after that I'll log a ticket. Thanks!

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Started: Thursday, October 10, 2013
Last Reply: Friday, October 11, 2013
Replies: 2
Views: 3237

Keep tickets in JIRA unassigned

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