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This is because it sounds like you're using a newer version of QC than 9.0 (which is what the importer was built for). The importer does work fine with newer versions than 9.0 but you may need to manually adjust the hiearchy post-import.
We shall be releasing a newer version of the importer specifically for newer versions of QC later this year.
We shall be releasing v4.0 on November 23rd and expect to get an updated QC10+ importer available sometime in January 2013.
We just released the HP QC / ALM 11.5 importer today :-)
And if you have any questions, please email or call us at +1 (202) 558-6885