Is it possible to change the 'owner' of a ticket?

Wednesday, May 6, 2015 1:39:04 PM
Scenario:
> Person A opens the ticket, is hereby made the 'owner' from a customer perspective and receives the email notifications and sees the ticket on his/her dashboard.
> Person B is taking over the project, but cannot see the ticket created by Person A.

Is it possible to reassign a ticket to a different owner so that s/he can see the ticket on his/her dashboard and Help Desk, get the email notifications and respond to it?
3 Replies
Thursday, May 7, 2015 4:04:43 PM
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re: cknol on Wednesday, May 6, 2015 1:39:04 PM

Hi Carien

Currently you can cannot reassign a ticket that you opened to someone else. In our next version we're adding customer 'accounts' that can have multiple users and reassign tickets.

Regards

Adam

Friday, May 8, 2015 9:25:16 AM
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re: inflectra.adam on Thursday, May 7, 2015
Hello Adam,

Sounds good. 
We'll wait a couple of week then.

Thank you for your quick response.

Carien
Monday, June 1, 2015 6:20:25 PM
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re: cknol on Friday, May 8, 2015
Hi Adam,

I was wondering whether the release of KronoDesk v2.0 has been rescheduled as the schedule date (based on the 17/03/2015 Development Roadmap) of 28 May has come and gone. Has it, and, if so, what is the new schedule date?

Kind regards,

Carien
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  • Started: Wednesday, May 6, 2015 1:39:04 PM
  • Last Reply: Monday, June 1, 2015 6:20:25 PM
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