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Is it possible to change the 'owner' of a ticket? RSS Feed

Wednesday, May 6, 2015
> Person A opens the ticket, is hereby made the 'owner' from a customer perspective and receives the email notifications and sees the ticket on his/her dashboard.
> Person B is taking over the project, but cannot see the ticket created by Person A.

Is it possible to reassign a ticket to a different owner so that s/he can see the ticket on his/her dashboard and Help Desk, get the email notifications and respond to it?
3 Replies
Adam SAdam S
re: Carien Knol on Wednesday, May 6, 2015
Thursday, May 7, 2015

Hi Carien

Currently you can cannot reassign a ticket that you opened to someone else. In our next version we're adding customer 'accounts' that can have multiple users and reassign tickets.



Carien KnolCarien Knol
re: Adam S on Thursday, May 7, 2015
Friday, May 8, 2015
Hello Adam,

Sounds good. 
We'll wait a couple of week then.

Thank you for your quick response.

Carien KnolCarien Knol
re: Carien Knol on Friday, May 8, 2015
Monday, June 1, 2015
Hi Adam,

I was wondering whether the release of KronoDesk v2.0 has been rescheduled as the schedule date (based on the 17/03/2015 Development Roadmap) of 28 May has come and gone. Has it, and, if so, what is the new schedule date?

Kind regards,

  • Started: 5/6/2015
  • Last Reply: 6/1/2015
  • Replies: 3
  • Views: 6710
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