Cloning an Incident - Can this be controlled?

Tuesday, September 28, 2021
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Cloning an incidents clones all its contents including the comments. Can this somehow be controlled? 

 

Thanks, 

Prince

3 Replies
Wednesday, September 29, 2021
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re: ptoms1245 Tuesday, September 28, 2021

No that is how the cloning feature works.

Regards
David

Wednesday, September 29, 2021
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re: inflectra.david Tuesday, September 28, 2021

David, and we had a talk not to clone actual hours as it doesn't have any sense to clone that information. Moreover, it is an error as if I will create worklogs report, for the owner that will double his worklog and probably double his sallary.

Probably, remaining hours should be also set to 0 by default at the cloned task.

Monday, October 4, 2021
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re: ilyapolyakov Wednesday, September 29, 2021

Correction: remaining hours in clonned incident/task should be as original estimate. Reason: decreasing remaining should be concious action as it changes the progress.

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  • Started: Tuesday, September 28, 2021
  • Last Reply: Monday, October 4, 2021
  • Replies: 3
  • Views: 2796