Creating a copy of a default report and adding Planned Resolution Date as a field.

Hi,

I'd like to add 'Planned Resolution Date' as a field to one of the default Incident Summary Reports.

What text do I add to Standard Sections/Custom Sections?

Thank you, Ruth

2 Replies

Adam S

re: Ruth L Collier on Friday, September 4, 2015
Wednesday, September 9, 2015

Hi Ruth

Assuming that it's a custom field, then it should be automatically added to all of the standard reports without any changes.

You should only need to explicitly add it for any user created reports. If you need more specific help, please log a help desk ticket with us.

Regards

Adam

Ruth L Collier

re: Adam S on Wednesday, September 9, 2015
Wednesday, September 9, 2015

Adam - I don't know how to add it - that's my issue.
What SQL or text do I insert in (which?) report section? Ruth

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Started: 9/4/2015
Last Reply: 9/9/2015
Replies: 2
Views: 201

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