New installed Spirateam problem

Monday, December 7, 2015 3:44:52 AM
I just installed SpiraTeam following the guide. And then I accessed the webpage in local, but the problem is I cannot see the upper menu bar from the web page. There is just a black bar without any button.
Do you know what's the problem?
3 Replies
Monday, December 7, 2015 2:40:11 PM
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re: carey.sun on Monday, December 7, 2015 3:44:52 AM
Hi Carey

Usually this is because some of the JavaScript libraries are not loading on the page. The usual solutions are described here:

a) For Windows 2008 Server (R1 or R2) or Windows 7

b) For Windows 2012 Server (R2 or R2)

c) For Windows 8, 8.1 or 10

Regards

Sarah
Tuesday, December 8, 2015 1:45:49 AM
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re: inflectra.sarahx on Monday, December 7, 2015
Thank you Sarah. I double cheked that all these features ware properly installed. But the problem still exists. Do you have more suggestion?
Friday, December 11, 2015 3:45:11 PM
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re: carey.sun on Monday, December 7, 2015
Hi Carey,

Did you get SpiraTeam running yet? If not, please log a Help Desk ticket, so we can give you specific support. Please include the operating system of your server.

Thanks!
Elise
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  • Started: Monday, December 7, 2015 3:44:52 AM
  • Last Reply: Friday, December 11, 2015 3:45:11 PM
  • Replies: 3
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