SpiraTeam Integration with Jira not working

Monday, July 10, 2017 8:09:01 AM

Hi All,

We are trying to integrate Spira with Jira. Followed the instructions in the "SpiraTestPlanTeam External Bug Tracking Integration Guide.pdf". 

 

Getting the below 2 errors:

 

1) General Error: Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send.
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.RunQuery(JiraResource resource, String argument,

General Error: Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send.
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.RunQuery(JiraResource resource, String argument, String data, String method)
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.GetPermissions()
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.DataSync.Execute(Nullable`1 lastSyncDate, DateTime serverDateTime)

 

2) Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send.
Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send.

 

Please let us know if any resolutions for this.

 

5 Replies
Monday, July 10, 2017 5:03:23 PM
Avatar
re: deepak.srinivas on Monday, July 10, 2017 8:09:01 AM

Hi Deepak,

It sounds like the JIRA URL may be incorrect. What URL are you using to connect to JIRA?

Please send a screenshot of your JIRA plugin configuration screen to support@inflectra.com.

Regards

Adam

Monday, July 10, 2017 5:28:04 PM
Avatar
re: inflectra.adam on Monday, July 10, 2017

Thanks Adam.

Thanks Adam. I've emailed the screenshot of Jira plugin (IP masked).

Jira URL: https://xxx.xxx.xxx.xxx:8080/rpc/soap/jirasoapservice-v2

(We tried direct URL without the rpc/soap extention too, but dint work)

 

Can you please confirm on below points:

 

  • Both our Spira and Jira are cloud hosted. Do we need to install any desktop Spira app or DLL file ?
  • Do we need to configure any specific REST API in Jira? If so, can you please list the steps?
Monday, July 10, 2017 5:28:21 PM
Avatar
re: inflectra.adam on Monday, July 10, 2017

Thanks Adam.

Thanks Adam. I've emailed the screenshot of Jira plugin (IP masked).

Jira URL: https://xxx.xxx.xxx.xxx:8080/rpc/soap/jirasoapservice-v2

(We tried direct URL without the rpc/soap extention too, but dint work)

 

Can you please confirm on below points:

 

  • Both our Spira and Jira are cloud hosted. Do we need to install any desktop Spira app or DLL file ?
  • Do we need to configure any specific REST API in Jira? If so, can you please list the steps?
Monday, July 10, 2017 5:28:37 PM
Avatar
re: inflectra.adam on Monday, July 10, 2017

Thanks Adam.

Thanks Adam. I've emailed the screenshot of Jira plugin (IP masked).

Jira URL: https://xxx.xxx.xxx.xxx:8080/rpc/soap/jirasoapservice-v2

(We tried direct URL without the rpc/soap extention too, but dint work)

 

Can you please confirm on below points:

 

  • Both our Spira and Jira are cloud hosted. Do we need to install any desktop Spira app or DLL file ?
  • Do we need to configure any specific REST API in Jira? If so, can you please list the steps?
Monday, July 10, 2017 5:28:56 PM
Avatar
re: inflectra.adam on Monday, July 10, 2017

Thanks Adam.

Thanks Adam. I've emailed the screenshot of Jira plugin (IP masked).

Jira URL: https://xxx.xxx.xxx.xxx:8080/rpc/soap/jirasoapservice-v2

(We tried direct URL without the rpc/soap extention too, but dint work)

 

Can you please confirm on below points:

 

  • Both our Spira and Jira are cloud hosted. Do we need to install any desktop Spira app or DLL file ?
  • Do we need to configure any specific REST API in Jira? If so, can you please list the steps?
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