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Wednesday, February 23, 2011

I want to set up an email notification to send an email to the owner of an Incident Report when a comment is added, this seems straightforward via the Notification Events menu but despite adding it the emails are not firing, any ideas?

Just to clarify all other emails are being sent ok, i.e. creating an Incident, changing status etc.

3 Replies
Mike M.Mike M.
re: David Brizell on Wednesday, February 23, 2011
Wednesday, February 23, 2011
With the current version, that is correct - in v3.0, Comments (and Resolutions for Incidents) do not trigger any of the Subscribe or Email notification events. (Nor do they resolve to text in the Notification Templates.)

Alex MurphyAlex Murphy
re: Mike M. on Wednesday, February 23, 2011
Thursday, March 10, 2011
Is this feature planned for development?
Mike M.Mike M.
re: Alex Murphy on Thursday, March 10, 2011
Thursday, March 10, 2011
Alex Murphy
Is this feature planned for development?

 Yes actually in v3.1 comments will work in email notifications, and we are planning to make them work for event notification firing as well, but that MAY get pushed back due to the language features being added in v3.1.

  • Started: 2/23/2011
  • Last Reply: 3/10/2011
  • Replies: 3
  • Views: 830
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