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There seems to be an issue with the API call from the Jira Data Synchronization Configuration Helper for Spira.This is after we have created a token through JIRA and try to log in with the synchronization tool.
In general the Jira Configuration Helper does work. Please can you log a help desk ticket with us to resolve?
And if you have any questions, please email or call us at +1 (202) 558-6885