Sync Spirateam-Jira: treatment of field Reporter

Thursday, November 10, 2022
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Hello.

About Sync from Jira to Spira I noted that if I change the Reporter in Jira, after sync the new Reporter remains in Jira, but the field Detected By in Spira is not updated, having finally a misalignment between the 2 applications. Why?

I would expect, instead, one of the following behaviours:

  • Reporter switched back to previous user in Jira and no changes in Spira
  • Detected By in Spira updated with the user contained in Reporter

Thanks,

Daniele

2 Replies
Thursday, November 10, 2022
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re: dterragni Thursday, November 10, 2022

A lot will depend on the user mappings.

Check the event log to see if there are any warning messages

If not, please log a support ticket.

Thursday, November 10, 2022
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re: inflectra.david Thursday, November 10, 2022

Opened ticket 87519.

BR, Daniele

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