Sync Jira-Spira: treatment of field Comment

Thursday, November 10, 2022
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Hello.

I observed that when I add a comment C1 to a bug in Jira, then the comment is replicated into Spira (correct).

Then, if I add a new comment C2 in Jira, the sync brings C1 and C2 into Spira.

Again, if I add a third comment C3 in Jira, the sync brings C1, C2 and C3 into Spira.

At the end in Spira I have 6 comments instead of 3, due to duplicates: C1, C1, C1, C2, C2, C3.

Note: I run this test writing one comment each 5 minutes, that is the time interval configured about syncs start. The offset I configured is 2. I'm using SpiraTeam 7.2.

How can avoit this behaviour?

Thanks,

Daniele

4 Replies
Thursday, November 10, 2022
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re: dterragni Thursday, November 10, 2022

I observed something more: every time I modify a field in Jira, the sync imports the entire list of existing comments into Spira, so duplicates increase after each update!!!

Thursday, November 10, 2022
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re: dterragni Thursday, November 10, 2022

More: if I add a comment C1 in Jira, the sync brings the comment into Spira

Then, if I add a comment C2 in Spira, the sync doesn't bring C2 it into Jira, instead it brings again C1 into Spira!

Thursday, November 10, 2022
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re: dterragni Thursday, November 10, 2022

In the forums we cannot speak to specific cases.

In general there is code to prevent duplicate comments occurring, to assist, please log a support ticket with more information.

Thursday, November 10, 2022
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re: inflectra.david Thursday, November 10, 2022

Opened ticket 87505.

BR, Daniele

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