Is "Keep me logged in" supposed to work?

Wednesday, January 30, 2013 7:31:51 PM
My company uses hosted SpiraTeam, the most recent version as of 1/30/2013.

When logging in I always check the "Keep me logged in" box. But when I try to do anything after maybe 20 minutes of inactivity, Spira asks me to login again. This is not my understanding of what "keep me logged in" means. Can you enlighten me about this feature? 

7 Replies
Thursday, January 31, 2013 6:39:58 PM
Avatar
re: learyd on Wednesday, January 30, 2013 7:31:51 PM
Just checking in, I see that this forum has kept me logged in since yesterday. Is that irony or what?
Wednesday, February 6, 2013 1:13:45 PM
Avatar
re: learyd on Thursday, January 31, 2013
Our team is experiencing the same issue on our hosted version.  Is this being investigated by Support?
Friday, February 8, 2013 11:58:23 AM
Avatar
re: vsmith on Wednesday, February 6, 2013

Hi Folks

We released patch 006 last week (which has since been applied to all hosted customers) that fixes the issue. If you download and apply patch 006 (or later) then it will fix the issue.

Regards

Adam

Friday, February 8, 2013 5:11:15 PM
Avatar
re: inflectra.adam on Friday, February 8, 2013
Yes, this feature is working now. Thank you!
Wednesday, February 27, 2013 11:45:24 AM
Avatar
re: learyd on Friday, February 8, 2013
We are on Patch 007 (with an 'on-premise' installation) but it still happens to us.

Do I need to raise a ticket?
Monday, March 11, 2013 8:23:39 PM
Avatar
re: astrium_tm on Wednesday, February 27, 2013

My team is also still experiencing the same issue even after the patch was installed.

LaRae

Monday, March 25, 2013 2:38:03 PM
Avatar
re: lwhite on Monday, March 11, 2013
As a spira admin, I had to go in and set the timeout to a reasonable limit - even on the hosted solution. In the administrative defaults it's set to 20 minutes. I set it to reflect 8 hours (it seemed reasonable for our company) and I've not heard a complaint since. 
Statistics
  • Started: Wednesday, January 30, 2013 7:31:51 PM
  • Last Reply: Monday, March 25, 2013 2:38:03 PM
  • Replies: 7
  • Views: 1896