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Is "Keep me logged in" supposed to work? RSS Feed

Wednesday, January 30, 2013
My company uses hosted SpiraTeam, the most recent version as of 1/30/2013.

When logging in I always check the "Keep me logged in" box. But when I try to do anything after maybe 20 minutes of inactivity, Spira asks me to login again. This is not my understanding of what "keep me logged in" means. Can you enlighten me about this feature? 

7 Replies
Doug LearyDoug Leary
re: Doug Leary on Wednesday, January 30, 2013
Thursday, January 31, 2013
Just checking in, I see that this forum has kept me logged in since yesterday. Is that irony or what?
Vanessa SmithVanessa Smith
re: Doug Leary on Thursday, January 31, 2013
Wednesday, February 6, 2013
Our team is experiencing the same issue on our hosted version.  Is this being investigated by Support?
Adam SAdam S
re: Vanessa Smith on Wednesday, February 6, 2013
Friday, February 8, 2013

Hi Folks

We released patch 006 last week (which has since been applied to all hosted customers) that fixes the issue. If you download and apply patch 006 (or later) then it will fix the issue.



Doug LearyDoug Leary
re: Adam S on Friday, February 8, 2013
Friday, February 8, 2013
Yes, this feature is working now. Thank you!
Andy SmithAndy Smith
re: Doug Leary on Friday, February 8, 2013
Wednesday, February 27, 2013
We are on Patch 007 (with an 'on-premise' installation) but it still happens to us.

Do I need to raise a ticket?
LaRae WhiteLaRae White
re: Andy Smith on Wednesday, February 27, 2013
Monday, March 11, 2013

My team is also still experiencing the same issue even after the patch was installed.


Tonja DavisTonja Davis
re: LaRae White on Monday, March 11, 2013
Monday, March 25, 2013
As a spira admin, I had to go in and set the timeout to a reasonable limit - even on the hosted solution. In the administrative defaults it's set to 20 minutes. I set it to reflect 8 hours (it seemed reasonable for our company) and I've not heard a complaint since. 
  • Started: 1/30/2013
  • Last Reply: 3/25/2013
  • Replies: 7
  • Views: 1436
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