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Error SpiraTeam Data Sync Service with first Synchronisation from JIRA 5

Friday, May 24, 2013
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Hello Guys,

i have followed the "External Bug Tracking Integration Guide" to create a setup with Synchronisation between newest Release of SpiraTeam and JIRA 5.
When i start the Service on the Windows Server i get following Error displayed multiple times in the Windows Event Viewer:
The first line of the message says "not authorized to create a Release" in German.

Why does this happen and how can i solve this problem?
At least i can see 6 Tickets


Error Inserting/Updating JIRA Issue in SpiraTeam: Nicht berechtigt Release zu erstellen

Server stack trace:
   bei System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
   bei System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   bei System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   bei System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   bei System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   bei System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   bei Inflectra.SpiraTest.PlugIns.Jira5DataSync.SpiraImportExport.IImportExport.Release_Create(RemoteRelease remoteRelease, Nullable`1 parentReleaseId)
   bei Inflectra.SpiraTest.PlugIns.Jira5DataSync.DataSync.ProcessJiraIssueAsIncident(Int32 projectId, ImportExportClient spiraImportExport, JiraIssue jiraIssue, List`1 newIncidentMappings, List`1 newReleaseMappings, List`1 oldReleaseMappings, Dictionary`2 customPropertyMappingList, Dictionary`2 customPropertyValueMappingList, RemoteCustomProperty[] incidentCustomProperties, RemoteDataMapping[] incidentMappings, String jiraProject, JiraManager jiraManager, String productName, RemoteDataMapping[] severityMappings, RemoteDataMapping[] priorityMappings, RemoteDataMapping[] statusMappings, RemoteDataMapping[] typeMappings, RemoteDataMapping[] userMappings, RemoteDataMapping[] releaseMappings)

Thanks,
Jorge
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2 Replies
Friday, May 24, 2013
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re: jpino Friday, May 24, 2013
Sorry, i can´t edit my previous message. I wanted to add: At least i see 6 JIRA tickets in SpiraTeam appearing under Incidents. It always creates the same tickets when starting the Synchronisation the first time - after these 6 tickets nothing else happens, although we have a large amount of tickets in JIRA which aren´t synchronized.
Tuesday, May 28, 2013
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re: jpino Friday, May 24, 2013
The issue is solved. My SpiraTeam User responsible for the synchronization wasn't having the correct permissions to create a new Release.
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  • Started: Friday, May 24, 2013
  • Last Reply: Tuesday, May 28, 2013
  • Replies: 2
  • Views: 2987
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