notification configuration

Friday, April 29, 2011
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1 notification events: notification is not sent when the "comments" field is changed, for all other fields it seems to work

2 notification on transition: is it possible to configure the notification subject line like

for notification events ? "${Product} - Incident (${ID#}) "${Name}" has been changed."

 

2 Replies
Friday, April 29, 2011
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re: kagel Friday, April 29, 2011
pascal hoffmann

1 notification events: notification is not sent when the "comments" field is changed, for all other fields it seems to work.

That is a known limitation that will be addressed in a future release.

Friday, April 29, 2011
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re: kagel Friday, April 29, 2011
pascal hoffmann

2 notification on transition: is it possible to configure the notification subject line like

for notification events ? "${Product} - Incident (${ID#}) "${Name}" has been changed."

Not for workflow-based notifications, since the notification subject is based on the workflow event.

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  • Started: Friday, April 29, 2011
  • Last Reply: Friday, April 29, 2011
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