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There is a known issue in SpiraTeam v4.0 that when a comment is added (and no other field is changed), the email sent out does not contain the last comment. This will be fixed in the v4.1 release, however if this is something different I'd recommend logging a help desk ticket with a description of the issue (and a link to this forum post).
I know it was long ago, but we have the same problem with the notification for new comments on the test cases out. Tested with SpiraTet Version 18.104.22.168 and Version 22.214.171.124. So I'd ask if this bug has been fixed?
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