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Adding/removing workflow steps RSS Feed

Friday, November 21, 2014
We would like to add an incident workflow step after "Assigned" called "In Progress" to indicate that the owner has reviewed and is working on the incident.  I can see how to add a transition, but not a new step. 
2 Replies
Jim R.Jim R.
re: Tammy Tollefson on Friday, November 21, 2014
Monday, November 24, 2014
Hi Tammy

To add new steps, please go to the Administration > Incidents > Edit Statuses.
On this page you can add/update the incident statuses that are used as workflow steps in the workflow editor.


Tammy TollefsonTammy Tollefson
re: Jim R. on Monday, November 24, 2014
Tuesday, December 2, 2014
Thanks, Jim.  Ended up figuring it out on my own.
  • Started: 11/21/2014
  • Last Reply: 12/2/2014
  • Replies: 2
  • Views: 247
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