Adding/removing workflow steps

Friday, November 21, 2014 3:24:49 PM

We would like to add an incident workflow step after "Assigned" called "In Progress" to indicate that the owner has reviewed and is working on the incident. I can see how to add a transition, but not a new step.

2 Replies

Monday, November 24, 2014 5:11:17 AM

inflectra.jimx

re: TammyT on Friday, November 21, 2014 3:24:49 PM

Hi Tammy

To add new steps, please go to the Administration > Incidents > Edit Statuses.
On this page you can add/update the incident statuses that are used as workflow steps in the workflow editor.

Regards

Jim

Tuesday, December 2, 2014 7:15:43 PM

TammyT

re: inflectra.jimx on Monday, November 24, 2014

Thanks, Jim. Ended up figuring it out on my own.

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Started: Friday, November 21, 2014 3:24:49 PM
Last Reply: Tuesday, December 2, 2014 7:15:43 PM
Replies: 2
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Adding/removing workflow steps

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