Adding/removing workflow steps

We would like to add an incident workflow step after "Assigned" called "In Progress" to indicate that the owner has reviewed and is working on the incident. I can see how to add a transition, but not a new step.

2 Replies

Jim R.

re: Tammy Tollefson on Friday, November 21, 2014
Monday, November 24, 2014

Hi Tammy

To add new steps, please go to the Administration > Incidents > Edit Statuses.
On this page you can add/update the incident statuses that are used as workflow steps in the workflow editor.

Regards

Jim

Tammy Tollefson

re: Jim R. on Monday, November 24, 2014
Tuesday, December 2, 2014

Thanks, Jim. Ended up figuring it out on my own.

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Started: 11/21/2014
Last Reply: 12/2/2014
Replies: 2
Views: 241

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