Adding/removing workflow steps

Friday, November 21, 2014
We would like to add an incident workflow step after "Assigned" called "In Progress" to indicate that the owner has reviewed and is working on the incident.  I can see how to add a transition, but not a new step. 
2 Replies
Monday, November 24, 2014
re: TammyT Friday, November 21, 2014
Hi Tammy

To add new steps, please go to the Administration > Incidents > Edit Statuses.
On this page you can add/update the incident statuses that are used as workflow steps in the workflow editor.


Tuesday, December 2, 2014
re: inflectra.jimx Monday, November 24, 2014
Thanks, Jim.  Ended up figuring it out on my own.

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  • Started: Friday, November 21, 2014
  • Last Reply: Tuesday, December 2, 2014
  • Replies: 2
  • Views: 2305