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Adding/removing workflow steps

Friday, November 21, 2014

TammyT

We would like to add an incident workflow step after "Assigned" called "In Progress" to indicate that the owner has reviewed and is working on the incident. I can see how to add a transition, but not a new step.

2 Replies

Monday, November 24, 2014

inflectra.jimx

re: TammyT Friday, November 21, 2014

Hi Tammy

To add new steps, please go to the Administration > Incidents > Edit Statuses.
On this page you can add/update the incident statuses that are used as workflow steps in the workflow editor.

Regards

Jim

Tuesday, December 2, 2014

TammyT

re: inflectra.jimx Monday, November 24, 2014

Thanks, Jim. Ended up figuring it out on my own.

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Started: Friday, November 21, 2014
Last Reply: Tuesday, December 2, 2014
Replies: 2
Views: 2305

Adding/removing workflow steps

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