Merge Incidents

Thursday, January 8, 2015 3:42:04 PM
6 Replies
Thursday, January 8, 2015 3:46:55 PM
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re: bpatterson.consortium on Thursday, January 8, 2015 3:42:04 PM
Can't seem to see the post, so I will post it again.

We have found with several users that we get multiple incidents opened for similar issues with slight differences that can all have 1 resolution, is there any way in which we can merge/link incidents so that accessing one incident will show all the related incidents?
Friday, January 9, 2015 4:34:08 PM
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re: bpatterson.consortium on Thursday, January 8, 2015
Hi Benjamin,

Yes, you can create associations between incidents. Simply go to the "Associations" tab on the incident detail page and click on "Add". In addition, you may want to set the incident status to "duplicate" 
Monday, January 12, 2015 9:38:43 AM
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re: inflectra.elise on Friday, January 9, 2015
Hello,

Thanks for the help, I've looked at associations and that does work but if possible we would like to merge incidents so that a response on one incident would also show on any that have been linked.

Is this something that we can do?

Thanks,

Ben
Monday, January 12, 2015 5:52:47 PM
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re: bpatterson.consortium on Monday, January 12, 2015
Hi Ben,

Not at this time. But it is on our list of potential future enhancements.

Regards,
Elise
Friday, July 31, 2015 11:38:21 AM
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re: inflectra.elise on Monday, January 12, 2015
Elise, 
Just reading this thread. Can we link Incidents across different projects within SpiraTeam?
I know you can associate Indcidents within the 1 project, but can you click on a totally different project and create an association to an incident in there? Sincerely, Ruth
Wednesday, August 5, 2015 2:28:42 PM
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re: ICTL on Friday, July 31, 2015
Hi Ruth,

Not yet. In version 4.2, associations can only be established within a project. However, cross-project associations are planned for our next major release (5.0).

Regards,
Elise
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  • Started: Thursday, January 8, 2015 3:42:04 PM
  • Last Reply: Wednesday, August 5, 2015 2:28:43 PM
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