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Unable to Close Incident despite being owner

Thursday, July 30, 2015

workflow

kaymar

On occasion we have had an issue were by tester who is assigned defect has not been able to close the incident as the workflow option has been missing.

I can’t see anything different with these defects that has prevented the close action from being displayed.

When I changed the detected to value you to match the assigned to value the workflow was displayed.

Any ideas?

1 Replies

Wednesday, August 5, 2015

inflectra.kat

re: kaymar Thursday, July 30, 2015

Hi Martin,

One possibility is that those incidents were a different "type". The incident workflow can be customized for each type of incident (bug, enhancement, documentation, etc.). You can check that under Administration -> Incidents -> Edit Types.

Regards,

Elise

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Started: Thursday, July 30, 2015
Last Reply: Wednesday, August 5, 2015
Replies: 1
Views: 1742

Unable to Close Incident despite being owner

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