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Unable to Close Incident despite being owner RSS Feed

Thursday, July 30, 2015

On occasion we have had an issue were by tester who is assigned defect has not been able to close the incident as the workflow option has been missing.

I can’t see anything different with these defects that has prevented the close action from being displayed.

When I changed the detected to value you to match the assigned to value the workflow was displayed.

Any ideas?

1 Replies
Elise B.Elise B.
re: Martin Kay on Thursday, July 30, 2015
Wednesday, August 5, 2015
Hi Martin,

One possibility is that those incidents were a different "type". The incident workflow can be customized for each type of incident (bug, enhancement, documentation, etc.). You can check that under Administration -> Incidents -> Edit Types.

  • Started: 7/30/2015
  • Last Reply: 8/5/2015
  • Replies: 1
  • Views: 201
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