Unable to Close Incident despite being owner

Thursday, July 30, 2015
Avatar

On occasion we have had an issue were by tester who is assigned defect has not been able to close the incident as the workflow option has been missing.

I can’t see anything different with these defects that has prevented the close action from being displayed.

When I changed the detected to value you to match the assigned to value the workflow was displayed.

Any ideas?

1 Replies
Wednesday, August 5, 2015
Avatar
re: kaymar Thursday, July 30, 2015
Hi Martin,

One possibility is that those incidents were a different "type". The incident workflow can be customized for each type of incident (bug, enhancement, documentation, etc.). You can check that under Administration -> Incidents -> Edit Types.

Regards,
Elise

Spira Helps You Deliver Quality Software, Faster and With Lower Risk

And if you have any questions, please email or call us at +1 (202) 558-6885

 

Statistics
  • Started: Thursday, July 30, 2015
  • Last Reply: Wednesday, August 5, 2015
  • Replies: 1
  • Views: 1466