Jira Integration issue

Tuesday, July 11, 2017


 have run into issues integrating Spiratest with Jira. We have the hosted service.


1. Downloaded and DesktopDataSync.exe and copied Jira dlls to the same folder. Made sure that the service is running (polling at 2 minutes interval)

2. Configured JiraDataSync->Project Mappings (Mapped the fields under Incident artifact at this point)

3. Provided connection info (https://<jira server url>/rpc/soap/jirasoapservice-v2)  (confirmed that axis server was running); jira login/password (this account has admin access to Jira)


It is still not working and I see error message under Spiratest->Data synchronization = "The description for Event ID '0' in Source 'DesktopDataSync' cannot be found. The local computer may not have the necessary registry information or message DLL files to display the message, or you may not have permission to access them". 


Am I missing anything in configuration?

Kindly help me to fix this issue and that would be much appreciated.




1 Replies
Wednesday, July 12, 2017
re: Kushal Tuesday, July 11, 2017

Hi Kushal

Most likely you have the wrong URL. That one was for JIRA3/4 when we used their older SOAP API.

For JIRA 5 and later, the URL should be:

https://<jira server url>


http://<jira server url>

If that doesn't work, please log a support ticket.



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  • Started: Tuesday, July 11, 2017
  • Last Reply: Wednesday, July 12, 2017
  • Replies: 1
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