Sending an email when an incident changes status

Wednesday, January 11, 2012
How can I set up an email notification to be sent when an incident changes status?
1 Replies
Tuesday, January 17, 2012
re: LinziRoadnight Wednesday, January 11, 2012

I configured this via the Workflows setting under Incidents on a per transition basis which specifies who gets notified when the transition is executed.

Hope that helps.

  • Started: Wednesday, January 11, 2012
  • Last Reply: Tuesday, January 17, 2012
  • Replies: 1
  • Views: 2371