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Sending an email when an incident changes status

Wednesday, January 11, 2012

LinziRoadnight

How can I set up an email notification to be sent when an incident changes status?

1 Replies

Tuesday, January 17, 2012

brizeldw

re: LinziRoadnight Wednesday, January 11, 2012

I configured this via the Workflows setting under Incidents on a per transition basis which specifies who gets notified when the transition is executed.

Hope that helps.

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Started: Wednesday, January 11, 2012
Last Reply: Tuesday, January 17, 2012
Replies: 1
Views: 1799

Sending an email when an incident changes status

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