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Wednesday, January 11, 2012
How can I set up an email notification to be sent when an incident changes status?
1 Replies
David BrizellDavid Brizell
re: Linzi Roadnight on Wednesday, January 11, 2012
Tuesday, January 17, 2012

I configured this via the Workflows setting under Incidents on a per transition basis which specifies who gets notified when the transition is executed.

Hope that helps.

  • Started: 1/11/2012
  • Last Reply: 1/17/2012
  • Replies: 1
  • Views: 669
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