Sending an email when an incident changes status

Wednesday, January 11, 2012 3:20:28 PM

How can I set up an email notification to be sent when an incident changes status?

1 Replies

Tuesday, January 17, 2012 4:12:08 PM

re: LinziRoadnight on Wednesday, January 11, 2012 3:20:28 PM

I configured this via the Workflows setting under Incidents on a per transition basis which specifies who gets notified when the transition is executed.

Hope that helps.

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Started: Wednesday, January 11, 2012 3:20:28 PM
Last Reply: Tuesday, January 17, 2012 4:12:08 PM
Replies: 1
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Sending an email when an incident changes status

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