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Sending an email when an incident changes status RSS Feed

Wednesday, January 11, 2012
How can I set up an email notification to be sent when an incident changes status?
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David BrizellDavid Brizell
re: Linzi Roadnight on Wednesday, January 11, 2012
Tuesday, January 17, 2012

I configured this via the Workflows setting under Incidents on a per transition basis which specifies who gets notified when the transition is executed.

Hope that helps.
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