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I need to review and prioritise Incidents that have been raised from multiple Releases. However, the filtering is limited to a single release. Is there any other way I can achieve what I need? I find it quite surprising (and frustrating!) the filtering is so limited within the Incidents module.
Hi Luke
Part of the reason is the filtering is hierarchical, so filtering by a release includes all child Sprints/Phases. We have been looking into ways to improve this that don't break that paradigm. So it's something in our backlog, but I don't have a specific ETA.
Regards
David
The limited filtering you're experiencing is common in many incident management tools. The best way to review and prioritize incidents from multiple releases is to use the platform's advanced search or query language (like JQL in Jira). You can create a query that filters for multiple releases simultaneously, such as (Release = "Release_A" OR Release = "Release_B"). Alternatively, you can create a custom dashboard or report to pull in data from various releases, or simply export the incident data to a spreadsheet to analyze it with more powerful sorting and filtering tools.
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