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Hi Paul
You can add custom properties to the incident screen in two steps:
1) As an administrator of the project, go to Administration > Edit Custom Properties and add the appropriate fields to the project
2) Once that's done, any user can go to Tracking > Incidents and use Show/Hide Columns to display these new column(s).
Regards
Adam
And if you have any questions, please email or call us at +1 (202) 558-6885