Tracking Screen can change Status outside of Workflow restrictions ?

Thursday, August 22, 2013

I can change the Status of a Bug type Incident in the Tracking Ccreen simply by useing the pull down menu.  This seems to bypass the Workflow configuratation for this type, allowing me to "jump" to any Status I want.  That seems odd, even though I have Sys Admin proviledges, since there is a Workflow with limitations on reansitions, etc.

I don't understand why there is a Workflow with specific conditions and restrictions if I can just flip the Status to whatever I want in the Tracking Screen.

I am a new User/Admin, so I assume that I don't have something set up properly or I am misunderstasnding how Status and the Workflows/Transitions are releated.



1 Replies
Friday, August 23, 2013
re: unboston Thursday, August 22, 2013

Hi Ryk

It depends on the permissions associated with your role. If your user only has 'Modify Owned' permissions then the user cannot edit on the list screen and is therefore workflow-restricted. Otherwise if the user has the Modify All permissions, they can edit on the list pages and bypass workflow.



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  • Started: Thursday, August 22, 2013
  • Last Reply: Friday, August 23, 2013
  • Replies: 1
  • Views: 1721