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Tuesday, September 24, 2013
Hi,

One of our users is experiencing the following error message when accessing the Test Cases module (which currently contains around 4000+ test cases):

Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.

He seems to be the only one experiencing this issue. We have tried to clear the cache on his machine however the same problem exists. Is there anything else we can try?

The version of SpiraTest we are using is 4.0.

Regards,

Hamzah
1 Replies
Adam SAdam S
re: Hamzah Saleem on Tuesday, September 24, 2013
Tuesday, September 24, 2013
Hamzah Saleem
Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
 

Hi Hamzah

If you ever see SqlTimeout errors, please rebuild the SQL Server database indexes using these commands:

http://www.inflectra.com/Support/KnowledgeBase/KB10.aspx

Regards

Adam

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