One of the features of the Spira synchronization service for Atlassian Jira is that it automatically adds relevant links to the user story and issue pages in Jira to make it easier to navigate from Jira back to SpiraTest, SpiraTeam, or SpiraPlan. Some users have reported these links are no longer visible.
When SpiraTest, SpiraTeam, or SpiraPlan connects to the Jira API to synchronize defects and user stories it relies on the Jira API working correctly and not having internal issues. This articles explains a common issue that some of our clients have found inside Atlassian Jira.