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We are trying to set up a 1 to 1 relationship between Spira and Jira.But after doing so, we still get synch errors through the audit log, and some cases are reported with several different ID reference errors.
And I think the error is on Spira side when trying to do the synch, that it fetches the old ID reference.
So if I have a Story in Jira, and change it into a Spike, we get error in Spira audit log;
"Unable to locate mapping entry for issue type Spike (ID=10001) in SpiraTeam project PR#"
Which is a Story ID reference, when it should have been Spike (ID=10053)
ref. image below from the JiraDataSynch app.
Please could you log a support ticket for this.
That way we can provide direct support.
In general that specific error message:
Is because Jira is telling the sync that it has an issue of type "Spike" with that ID. The ID coming from Jira.