Is it possible to change the 'owner' of a ticket?

Wednesday, May 6, 2015
Avatar
Scenario:
> Person A opens the ticket, is hereby made the 'owner' from a customer perspective and receives the email notifications and sees the ticket on his/her dashboard.
> Person B is taking over the project, but cannot see the ticket created by Person A.

Is it possible to reassign a ticket to a different owner so that s/he can see the ticket on his/her dashboard and Help Desk, get the email notifications and respond to it?
3 Replies
Thursday, May 7, 2015
Avatar
re: cknol Wednesday, May 6, 2015

Hi Carien

Currently you can cannot reassign a ticket that you opened to someone else. In our next version we're adding customer 'accounts' that can have multiple users and reassign tickets.

Regards

Adam

Friday, May 8, 2015
Avatar
re: inflectra.david Thursday, May 7, 2015
Hello Adam,

Sounds good. 
We'll wait a couple of week then.

Thank you for your quick response.

Carien
Monday, June 1, 2015
Avatar
re: cknol Friday, May 8, 2015
Hi Adam,

I was wondering whether the release of KronoDesk v2.0 has been rescheduled as the schedule date (based on the 17/03/2015 Development Roadmap) of 28 May has come and gone. Has it, and, if so, what is the new schedule date?

Kind regards,

Carien

Spira Helps You Deliver Quality Software, Faster and With Lower Risk

And if you have any questions, please email or call us at +1 (202) 558-6885

 

Statistics
  • Started: Wednesday, May 6, 2015
  • Last Reply: Monday, June 1, 2015
  • Replies: 3
  • Views: 13200