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Is it possible to change the 'owner' of a ticket?

Wednesday, May 6, 2015

opener

reassign ownership

cknol

Scenario:

> Person A opens the ticket, is hereby made the 'owner' from a customer perspective and receives the email notifications and sees the ticket on his/her dashboard.

> Person B is taking over the project, but cannot see the ticket created by Person A.

Is it possible to reassign a ticket to a different owner so that s/he can see the ticket on his/her dashboard and Help Desk, get the email notifications and respond to it?

3 Replies

Thursday, May 7, 2015

inflectra.david

re: cknol Wednesday, May 6, 2015

Hi Carien

Currently you can cannot reassign a ticket that you opened to someone else. In our next version we're adding customer 'accounts' that can have multiple users and reassign tickets.

Regards

Adam

Friday, May 8, 2015

cknol

re: inflectra.david Thursday, May 7, 2015

Hello Adam,

Sounds good.

We'll wait a couple of week then.

Thank you for your quick response.

Carien

Monday, June 1, 2015

cknol

re: cknol Friday, May 8, 2015

Hi Adam,

I was wondering whether the release of KronoDesk v2.0 has been rescheduled as the schedule date (based on the 17/03/2015 Development Roadmap) of 28 May has come and gone. Has it, and, if so, what is the new schedule date?

Kind regards,

Carien

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Started: Wednesday, May 6, 2015
Last Reply: Monday, June 1, 2015
Replies: 3
Views: 11893

Is it possible to change the 'owner' of a ticket?

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