Calendar events and ticket aging

Friday, September 10, 2021
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We would like to schedule recurring tickets/events such that our Support folks could have a monthly task scheduled, perhaps in the form of a ticket.  Also, could we escalate tickets to another support person, supervisor, when it "ages" out and hasn't been closed after a predetermined time.

1 Replies
Saturday, September 11, 2021
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re: KenLaCrosse Friday, September 10, 2021

I would recommend logging a support ticket.

Regards

David

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  • Started: Friday, September 10, 2021
  • Last Reply: Saturday, September 11, 2021
  • Replies: 1
  • Views: 216