Jira integration : Web Exception Error calling JIRA REST API: The operation has timed out

Monday, September 16, 2013 10:55:26 AM

Hello.

I am looking at an evaluation of SpiraTest, and am trying to set up the jira data sync correctly- but am encountering the two below errors after configuring the settings correctly.

I've checked the firewall settings of my 2008 server machine, and all looks good- and can reach an an API from the install server (/rest/api/2/serverInfo?doHealthCheck) successfully. The Jira instance has "Accept remote API calls" set to "ON"

Is there anything fundamentally wrong I am doing?

Error One:

Web Exception Error calling JIRA REST API: The operation has timed out

Error Two:

General Error: Web Exception Error calling JIRA REST API: The operation has timed out
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.RunQuery(JiraResource resource, String argument, String data, String method)
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.GetCreateMetaData()
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.DataSync.Execute(Nullable`1 lastSyncDate, DateTime serverDateTime)

1 Replies

Tuesday, September 17, 2013 2:01:01 PM

inflectra.adam

re: IanGarrison on Monday, September 16, 2013 10:55:26 AM

Hi Ian

Could you please log a support help desk ticket with us and include the following:

- The URL that you are using to connect to JIRA (inside SpiraTest)

Thanks

Adam

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Started: Monday, September 16, 2013 10:55:26 AM
Last Reply: Tuesday, September 17, 2013 2:01:02 PM
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Jira integration : Web Exception Error calling JIRA REST API: The operation has timed out

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