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Quite a few users have reported seeing this error while trying to send data to spiraPlan PRO or ITG.
The RSS key and URL are correct. However, this is the message we all see.
Version Name - Version 6.10.0.1
Excel Version - Office 365 Desktop
Spira URL - https://spiraplan-pro-ext.it.hpe.com/SpiraPlan/
Username - name@hpe.com
RSS Token : *********************************
Error Message - Network error. Please check your username, URL, and password. If correct make sure you have the correct permissions.
STATUS: unknown
message: unknown
This tends to be caused by:
If you have eliminated those possibilities, I'd log a support ticket with us.
RegardsDavid
After much analysis - The admin stated that there are instances where the user's account gets locked ( not sure due to what). Once the accounts were unlocked, the users were able to upload.
And if you have any questions, please email or call us at +1 (202) 558-6885
