Unable to login to SpiraTest after a fresh installation

Friday, July 17, 2015 10:51:45 AM

Hello,

We have SpiraTest version 3.1.   SpiraTest was re-installed from scratch.

When I tried to login using the credentials as specified in the documentation (Username: Administrator and Password: PleaseChange)

I got the following error message: “Invalid user name or password entered, please try  again”.

I would be very grateful if you could advise regarding the issue described above.    

Many thanks,

Y.M.
2 Replies
Monday, July 20, 2015 8:30:36 PM
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re: QAOxfordSpira on Friday, July 17, 2015 10:51:45 AM
Hi YM

You should try:

Login: administrator (lowercase)
Password: PleaseChange (mixed case)

If that doesn't work, please can you log this as a help desk ticket and we'd be more than happy to assist you.

Regards

Adam
Tuesday, July 28, 2015 8:29:14 AM
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re: inflectra.adam on Monday, July 20, 2015
Hi Adam,

I have tried it and also tried other combinations  and it did not work.

I will log the issue  as a help desk ticket.

Many thanks,
Youcef.

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  • Started: Friday, July 17, 2015 10:51:45 AM
  • Last Reply: Tuesday, July 28, 2015 8:29:14 AM
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