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Email Notification on Incident Change - token for author of change

Tuesday, September 27, 2011

Hi

I try to customize the notification template for incident change to include the author of the change.

I would like to have a a message like

Incident ${Name} in project "${ProjectName}" has been changed by ${XXX}

Neither $NotifyTo, $Owner nor $Opener seem to do this.
Is there any other token ?

Thanks

Thanks
Frank

2 Replies

Tuesday, October 4, 2011

inflectra.david

re: fdr Tuesday, September 27, 2011

What happens when you use the Owner field? That will contain the name of the person that was assigned the incident? There is not a separate token (currently) for the person making the change.

Friday, December 8, 2017

cher

re: inflectra.david Tuesday, October 4, 2011

Adam,

Was this token ever added? I was recently asked for the same thing for our email notifications. Obviously, you can open the incident and go to the history tab and see who made the change, but the team wants to be able to skip that step if possible (especially PMs who are reviewing dozens of updates a day).

Thanks!

Cher

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Started: Tuesday, September 27, 2011
Last Reply: Friday, December 8, 2017
Replies: 2
Views: 2606

Email Notification on Incident Change - token for author of change

Spira Helps You Deliver Quality Software, Faster and With Lower Risk

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