Email Notification on Incident Change - token for author of change

Tuesday, September 27, 2011 3:46:23 PM
Hi

I try to customize the notification template for incident change to include the author of the change.

I would like to have a a message like

Incident ${Name} in project "${ProjectName}" has been changed by ${XXX}

Neither $NotifyTo, $Owner nor $Opener seem to do this.
Is there any other token ?

Thanks

Thanks
Frank


2 Replies
Tuesday, October 4, 2011 3:43:49 PM
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re: fdr on Tuesday, September 27, 2011 3:46:23 PM
What happens when you use the Owner field? That will contain the name of the person that was assigned the incident? There is not a separate token (currently) for the person making the change.
Friday, December 8, 2017 4:26:36 PM
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re: inflectra.adam on Tuesday, October 4, 2011

Adam,

Was this token ever added? I was recently asked for the same thing for our email notifications. Obviously, you can open the incident and go to the history tab and see who made the change, but the team wants to be able to skip that step if possible (especially PMs who are reviewing dozens of updates a day). 

Thanks!

Cher

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