Changes are not saved after refresh

Monday, May 25, 2020

If I add some incident with description and 'new' status and save it, than it would be saved. And if after that I update status and description and save it, I'll be notified that changes are saved. But after several minutes if I open this incident again, I'll notice that all changes are returned to original version.

2 Replies
Monday, May 25, 2020
re: illiaKovtun Monday, May 25, 2020

Are you running a synchronization service with another tool like Jira or Azure DevOps, that could cause this?

Please log a help desk ticket with us and we can investigate further.



Tuesday, May 26, 2020
re: inflectra.david Monday, May 25, 2020

Hi David,
I create the help desk ticket as you say and wait for next step. I tried to assign it to you, but it seems that it's not possible for some reason.
Please check

  • Started: Monday, May 25, 2020
  • Last Reply: Tuesday, May 26, 2020
  • Replies: 2
  • Views: 799