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How can I force Spira to generate an email notification to tagged users? Can't find such an option in 9.1.0.0
I was even considering building a SpiraApp for this, but then there doesn't seem to be a hook to an internal Spira email server (or at least I am not aware of it).
Here's what I want to achieve:
In this scenario the desired behaviour would be:
If that's not possible, then what's the point of tags?
Hello,
The @mention feature in Spira currently serves only as a visual reference/link to a user within the comment text — it does not hook into the notification engine.
There is an option to notify all subscribed users/roles on ANY comment — not just the tagged ones, unfortunately.
And yes, that is right - SpiraApps do not have access to an internal email-sending mechanism, so it cannot solve this at this moment.
An API polling service can be considered as an alternative viable workaround instead:
Regards,Victoria -
Hi Victoria,
Thank you for your response.
Are you sure that comments will not generate a notification?From what I can see in Notification settings, it is possible to tick the "Comment" checkbox.
Yes, exactly - that is what I said: there is a notification option for comments, however this notifies all subscribed users/roles on ANY comment— not just the tagged ones.
To read more about existing notification options please refer to the documentation here: https://spiradoc.inflectra.com/Spira-Administration-Guide/Template-Notifications/#notification-events
And if you have any questions, please email or call us at +1 (202) 558-6885
