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Thursday, March 12, 2015

Hello,

I am using SpiraTest v4.2.0.4 and have synchronised it with Mantis v1.2.17.  When I create an incident in SpiraTest, it is inserted into mantis via the synchronisation process (and vice versa).  However, the notes/comments and files attached do not synchronise.  That is, when I add a comment (or a file)  in Mantis, I cannot see it in SpiraTest and vice-versa.  What should I do to make this work?

 

thank you in advance

 

 

2 Replies
Mike M.Mike M.
re: Souad Froville on Thursday, March 12, 2015
Friday, March 13, 2015
Hello -
The Mantis datasync does not transfer any files.

Notes should also be transferred - if they are not being transferred, there will be error messages in the Event Log from the DataSync indicating why. (If there are no error messages listed, then the error is occuring on the Mantis side, and you will need to check with your Mantis admin & support to see why.)

If you have any additional questions, and not just a followup, you can open a ticket with our support department -
http://inflectra.com/Support/Ticket/New.aspx

Thanks!
-Mike
Souad FrovilleSouad Froville
re: Mike M. on Friday, March 13, 2015
Friday, March 13, 2015

Thank you for the answer, I will check with my Mantis Admin.

Souad

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