How to sync incident again after deleting from JIRA

Monday, February 29, 2016
I have created incident in spirateam which is synced with JIRA. Now i have deleted synced incident from JIRA.

How i will get same deleted incident in JIRA again?

And one more question is that after deleting bug from JIRA why jira key and Jirasync Id is showing in Spirateam on same deleted bug?And what is the possible way to sync again to same deleted bug?
1 Replies
Monday, February 29, 2016
re: Naina Monday, February 29, 2016
Hi Naina

The solution is to:

  1. Login to SpiraTest as a project owner (of the project in question)
  2. Locate the incident in SpiraTest
  3. Blank out the value of the special 'JIRA Data Sync ID' field in SpiraTest
  4. Click 'Force Resync' in the Data Synchronization administration
  5. Now the incident will get resynched with JIRA.



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  • Started: Monday, February 29, 2016
  • Last Reply: Monday, February 29, 2016
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