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Department information for incident's owners RSS Feed

Monday, February 25, 2013
Hello all,

I need to include the User Department information for incident's owners, because we have several development groups for thems, and we need to track where they are asigned.

Could you please tell me how can I do that?

Thanks a lot in advance.

Regards,
Sebastian
3 Replies
Adam SAdam S
re: Sebastian H de los Santos on Monday, February 25, 2013
Tuesday, February 26, 2013

Hi Sebastian

Unfortunately we display the Department field currently in the owner field on the various artifact list pages.

Regards

Adam

Sebastian H de los SantosSebastian H de los Santos
re: Adam S on Tuesday, February 26, 2013
Thursday, February 28, 2013
Thank you for your support, Adam.

So, I must to create "virtual" users like departments in order to asign incidents to that owners, is this correct?


Regards,
Sebastian
Janet McKeeJanet McKee
re: Adam S on Tuesday, February 26, 2013
Friday, June 20, 2014
I don't understand what is meant by "display the Department field currently in the owner field on the various artifact list pages".  I added a value in the Department field on a specific user and do not see the department name next to their name in the list view or owner field.
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  • Started: 2/25/2013
  • Last Reply: 6/20/2014
  • Replies: 3
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