Department information for incident's owners

Monday, February 25, 2013 6:28:04 AM
Hello all,

I need to include the User Department information for incident's owners, because we have several development groups for thems, and we need to track where they are asigned.

Could you please tell me how can I do that?

Thanks a lot in advance.

Regards,
Sebastian
3 Replies
Tuesday, February 26, 2013 10:12:54 PM
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re: sebasdelos on Monday, February 25, 2013 6:28:04 AM

Hi Sebastian

Unfortunately we display the Department field currently in the owner field on the various artifact list pages.

Regards

Adam

Thursday, February 28, 2013 2:32:13 PM
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re: inflectra.adam on Tuesday, February 26, 2013
Thank you for your support, Adam.

So, I must to create "virtual" users like departments in order to asign incidents to that owners, is this correct?


Regards,
Sebastian
Friday, June 20, 2014 6:30:27 PM
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re: inflectra.adam on Tuesday, February 26, 2013
I don't understand what is meant by "display the Department field currently in the owner field on the various artifact list pages".  I added a value in the Department field on a specific user and do not see the department name next to their name in the list view or owner field.
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  • Started: Monday, February 25, 2013 6:28:04 AM
  • Last Reply: Friday, June 20, 2014 6:30:27 PM
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