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Wednesday, March 13, 2013

I’ve made some workflow adjustments but am having problems.  I’ve set the workflow so that when an Incident is ‘New’ the ‘Difficulty’ field is Disabled and Hidden, but I get message :


>The field 'Difficulty' requires a value.


I've made the same setting for the closed date/time, but this is also appearing, although no prompt/error message?






2 Replies
Adam SAdam S
re: Jamie A Barnes on Wednesday, March 13, 2013
Wednesday, March 13, 2013

Hi Jamie

You may have this custom property set to not "Allow Empty" in the main custom property definition, that would still take effect independent of the workflow settings.



Jamie A BarnesJamie A Barnes
re: Adam S on Wednesday, March 13, 2013
Thursday, March 14, 2013

Thanks Adam, you are quite right - user error!



  • Started: 3/13/2013
  • Last Reply: 3/14/2013
  • Replies: 2
  • Views: 480
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