How to generate automatic reminders (E-mail) when incidents remain open too long?

Wednesday, May 29, 2013 1:00:05 PM
How to generate automatic reminders (E-mail) when incidents remain open too long?  (For example open incident last updated more than 10 days ago)
1 Replies
Wednesday, May 29, 2013 7:52:38 PM
Avatar
re: lenoireg on Wednesday, May 29, 2013 1:00:05 PM

Hi Davy

We don't currently have built-in notification events based on time-based conditions, you could however write a small app that calls our REST or SOAP API to get all the incidents that meet the specified criteria and send out emails... alternatively we do have the built-in Incident Aging graphs/reports.

Regards

Adam

Statistics
  • Started: Wednesday, May 29, 2013 1:00:05 PM
  • Last Reply: Wednesday, May 29, 2013 7:52:39 PM
  • Replies: 1
  • Views: 623