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How to generate automatic reminders (E-mail) when incidents remain open too long? RSS Feed

Wednesday, May 29, 2013
How to generate automatic reminders (E-mail) when incidents remain open too long?  (For example open incident last updated more than 10 days ago)
1 Replies
Adam SAdam S
re: Guy Lenoire on Wednesday, May 29, 2013
Wednesday, May 29, 2013

Hi Davy

We don't currently have built-in notification events based on time-based conditions, you could however write a small app that calls our REST or SOAP API to get all the incidents that meet the specified criteria and send out emails... alternatively we do have the built-in Incident Aging graphs/reports.

Regards

Adam

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