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Hi Dan
If this is Windows Server 2008, please follow:
https://www.inflectra.com/Support/KnowledgeBase/KB6.aspxhttps://www.inflectra.com/Support/KnowledgeBase/KB5.aspx
If this is Windows Server 2012, please follow:
https://www.inflectra.com/Support/KnowledgeBase/KB37.aspx
If that doesn't work, please log a help desk ticket with us.
Regards
Adam
And if you have any questions, please email or call us at +1 (202) 558-6885