Cannot close an incident

Thursday, July 31, 2014
Avatar

Hi,

I have spira and jira sync'ed.  One incident was raised - no issues.

The Jira was then moved project and as such had a different URL.

When this Jira was closed it did not sync back to the original incident

 

Therefore we see Jira as closed and Spira as open.

Are you aware of this issue, also can I manually amend the incident to closed, as currently shows as in progress and i see no way to change this

 

thanks

alan

1 Replies
Friday, August 1, 2014
Avatar
re: alang Thursday, July 31, 2014
Hi Alan

I'd suggest logging a help desk ticket if you need specific advice for your situation.

However in general, if you change the JIRA URL inside SpiraTest, the synchronization will handle any existing incidents. You may need to click 'Force Resync' to have it retry the old incidents...

Regards
Jim
Statistics
  • Started: Thursday, July 31, 2014
  • Last Reply: Friday, August 1, 2014
  • Replies: 1
  • Views: 655