October 10, 2018
Having a quality customer support system is vital for any business, small or large. A really good system puts your business ahead of the competition. In fact, according to Huffington Post, research has proven that a whopping 55 percent of consumers are willing to pay more for a guaranteed good experience.
This means it’s time to get rid of your current ticket system for evaluating customer issues. Whether you offer an upgraded experience to those willing to pay more or change your system from the bottom-up, here’s how to know your ticket systems is outdated. Whether in a help desk or in customer support, here’s when it’s time to cater to your customers in a way that organizes the highest priorities.Read More
July 23, 2018
When a software developer likely hears that delivery cycle times are getting smaller, the first reaction is probably one of understandable panic and frustration. Will quality suffer? How can we meet deadlines if we don’t have the time? How will the budget be affected? There are tons of thoughts that will race through the mind of a software developer met with this new decision, but this can turn into a positive thing.
There are many ways a shortened delivery cycle can impact software teams, and if it is framed in the right way, it can mean good things for the whole team. Read on for eight ways a shortened delivery cycle can positively impact software teams.Read More