Keeping customer data safe and secure is a top priority for us.
We work hard to protect our customers from the latest threats by:
Despite our best efforts, however, problems can still arise and these may be identified by customers.
If you find a potential security problem with our products or our website we ask you to contact us privately as soon as possible. We would request an opportunity to correct any vulnerabilities before publicly disclosing them.
The best way of getting in touch is to contact us at firstname.lastname@example.org with a detailed description of the issue and the steps required to reproduce it. We recommend you use our secure help desk to keep your message safe and secure. We request that you attempt to keep most of your information within the actual email itself and to avoid excessive attachments. Do not link to an external drive, personal cloud or file hosting service as we will not engage with unknown or untrusted files outside of our systems. If necessary, recorded proof-of-concept videos may be hosted and shared as private videos on trusted platforms such as YouTube or Vimeo.
These people have taken the time to work with us to find, fix and securely disclose issues - we thank you for helping us keep our customers' data secure.
SpiraTest combines test management, requirements traceability & bug-tracking
SpiraTeam brings your teams together, managing the entire application lifecycle
SpiraPlan lets you manage your programs and portfolio of projects like never before
Orchestrates your automated regression testing, functional, load and performance
The ultimate test automation platform for web, mobile, and desktop applications
The help desk system, designed specifically for software support teams
Cloud hosted, secure source code management - Git and Subversion
Exploratory testing capture tool that automatically records your testing activity
Customers use our tools to help automate repetitive tasks and streamline their business processes using our Robotic Process Automation (RPA) solutions.
If you can't find the answer you're looking for, please get in touch with us: over email, phone, or online.
We provide a number of resources to help customers learn how to get the most out of our products, with free online resources, virtual classrooms, and face to face.
Events are a big part of our awesome customer service. They are a chance to learn more about us, our products, and how to level up your skills with our tools.
Please contact us with your questions, feedback, comments, or suggestions. We'll get back to you as soon as possible.
When you need additional assistance (be it training, consulting, or integration services) our global certified solution provider partner network is ready to help.
We want to help developers extend and customize our tools to fit in with their needs. We provide robust APIs, sample code, and open source projects.