Responsible Disclosure

Keeping customer data safe and secure is a top priority for us.

We work hard to protect our customers from the latest threats by:

  • conducting automated vulnerability scans
  • carrying out regular penetration tests
  • applying the latest security patches to all software and infrastructure

Despite our best efforts, however, problems can still arise and these may be identified by customers.

How to report a security problem

If you find a potential security problem with our products or our website we ask you to contact us privately as soon as possible. We would request an opportunity to correct any vulnerabilities before publicly disclosing them.

The best way of getting in touch is to contact us at with a detailed description of the issue and the steps required to reproduce it. We recommend you use our secure help desk to keep your message safe and secure. We request that you attempt to keep most of your information within the actual email itself and to avoid excessive attachments. Do not link to an external drive, personal cloud or file hosting service as we will not engage with unknown or untrusted files outside of our systems. If necessary, recorded proof-of-concept videos may be hosted and shared as private videos on trusted platforms such as YouTube or Vimeo.


These people have taken the time to work with us to find, fix and securely disclose issues - we thank you for helping us keep our customers' data secure.