Companies often see customer support as solely an expense to be endured and ideally minimized. However at Inflectra we have always seen great customer service as a competitive advantage and an asset on our balance sheet.
This was recently brought home to us by two separate customer experiences.
One of the challenges with development is that users only see the outside of the system, the user interface, perhaps the APIs if they are more technical and unless the system has a problem, the architecture and internals are largely ignored... so how do you get customers to invest in the architecture for the future when they see no immediate benefit.
When we first started the company, back in 2006 we had many legacy competitors offering integrated requirements, test and defect tracking systems. However as the years have rolled on and with the rise of more nimble competitors, it seems that they have been gobbled up, most recently HP ALM by Micro Focus!
The disciplines of PLM and ALM are increasingly entwined together with the rise of smart consumer devices as well as Internet-enabled industrial systems. Managers need to be able to plan their entire lifecycle, both products and applications. We see a convergence into “Enterprise Lifecycle Management” or ELM in the same way that Manufacturing, Supply Chain and Accounting converged into ERP.
In the first article in this two-part series we discussed some of the reasons why it might not be desirable to spent the time to write formal test cases. Now this might seem like heresy for a company that sells a test management system to even say this! However to recap from last time, there are some good reasons:
Please read last week's post if you want to get more backrgound on these!
Now in this week's article we're going to describing the Session-based Testing approach we took when testing SpiraTeam 5.0.(Read More)
Our mission to helping our customers - large corporations, small businesses, professional services firms, government agencies and individual developers – with the means to effectively and affordably manage their software development and testing lifecycles, so as to decrease the time to market and increase return on investment.
At Inflectra, we are fully committed to provide our customers with the very best products and customer service. We believe in going the extra mile to ensure that each customer is satisfied with our software products. We have the experience and the commitment to deliver the products customers need to deliver their projects and assure quality every step of the way. (Learn More)
We are so confident that you will be fully satisfied with our products that we offer a 30-day, unconditional, money back guarantee! (Learn More)