This section explains what a help desk is, what features you should look for in a help desk tool and explains why KronoDesk is the best choice for managing your help desk.
Are you drowning in customer emails and support tickets? Are you struggling to keep up your customers’ needs? Do you wish you could improve customer satisfaction while at the same time reducing your support costs?
KronoDesk includes a powerful and flexible help desk ticketing system that can be quickly and easily tailored to meet your support needs. With support for custom fields and workflows you can create different support processes for your different products.
When customers have questions or issues with a product or system they need customer support. The decision of whether to buy your product or a competitor’s may be determined by the quality of the support they receive.
When customers arrive with a problem, question or enquiry, KronoDesk will direct them to relevant knowledge base articles, suggest helpful discussion threads and provide self-service solutions so that they can find a wide range of immediate solutions and suggestions.
For those enquiries that do not match an existing article or have not yet been discussed in a support forum, KronoDesk will direct the customer to log a help desk ticket. The system provides an easy-to-use help desk submission form that gathers the appropriate information to ensure a speedy resolution of the problem.
When used with SpiraTeam you can integrate your customer support into your software development lifecycle. Each KronoDesk ticket can generate new incidents in SpiraTeam so that customer requests can be seamlessly added to the affected SpiraTeam projects.
The following features should be part of any help desk ticketing system:
The top three reasons that our customers choose KronoDesk over other solutions are:
In addition, we provide superb technical support that ensures that enquiries and questions are dealt with in a timely and professional manner.
To learn more about KronoDesk software and how it can improve your customer help desk, please: