Updates to the Customer Area
When you login to the customer area and navigate to the My Cloud Subscriptions section, you will now see additional "+ Upgrade" buttons that were not listed before. These let you upgrade either the edition of a core product (e.g. SpiraPlan number of concurrent users) or an individual add-on to that product (e.g. Rapise floating licenses). In cases where the subscription add-on requires license party with the core product (e.g. Inflectra.ai), the Upgrade button is missing. To change the number of licenses of Inflectra.ai (for example), you just meed to adjust the number of concurrent users of Spira itself.
When you click on the + Upgrade button, you are taken to a new screen where you can choose which flavor (SpiraTest, SpiraTeam or SpiraPlan) and edition (number of concurrent users) of the product you want to change to.
The prices listed in the table are the difference in price between your current product/edition and the proposed product/edition. These prices are based on the current remaining length of your subscription.
When you choose a specific product and edition, the customer portal will provide you the option to confirm the upgrade.
Clicking the Upgrade Edition button will then take you to the page where you can enter in your payment information:
Once you have entered in your payment information, click Upgrade Edition, and the change in product/edition will take place immediately.
What If You Cannot Use A Credit Card?
If you are not able (or allowed) to use a credit card, don't worry. Simply reach out to our sales team, and we will be happy to create a formal upgrade price quote for you. That way you can purchase the upgrade using a Purchase Order (PO), AWS Marketplace, or Bank Transfer instead.